Online Dispute Resolution

If you've had a problem with something you've bought online, you can use this site to try to reach an out-of-court settlement. You can only use it if you live in the EU and the trader is based in the EU.

(This website has been developed by the European Commission)

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage